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The solution for both experienced providers and hungry upstarts is the adoption of industry best practices. Standard frameworks, used as filters for network decision making, are a very effective way to build a future-proof infrastructure.

Operational Workforce Management

The Operational Workforce Management (OWFM) solution has the capability to plan and dispatch service personnel and vehicles with the correct bootstock to customer locations in a scheduled manner. Technicians are equipped with smart mobile devices to view, update and close assigned work orders. This ensures consistent business and service processes with continuous visibility
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IT Service Management

With Business Service Management (BSM), technologies and IT Service Management processes are executed efficiently to deliver new services that create more business value while supporting existing services at lower cost. Organizations around the world and in every industry are using BSM to reduce the cost of running IT, increase business impact, improve quality of service, manage risk, and provide transparency to business stakeholders.


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