Knowledge Management

Part of the BMC Remedy IT Service Management Suite.

The framework for creating, publishing, reviewing, and searching IT knowledge articles. Provide service desk analysts with a knowledge base of easy-to-find solutions and give users self-service search options to help them resolve issues on their own.

This product offers:

  • Rich HTML authoring that provides user-friendly, interactive, template-based articles
  • Powerful index and search capabilities across multiple sources, including incidents, problems, and known errors.
  • Flexible authoring processes, including BMC Remedy Action Request System workflow, for automation of article lifecycle.
  • Powerful natural language search capability.

With BMC Knowledge Management, you will:

  • Improve service quality through easy accessibility to knowledge information
  • Reduce support calls — and costs — by allowing users to search knowledge without involving the service desk
  • Access third-party knowledge through integration and indexing of content
  • Decrease call abandonment rates and increase first-call resolution rates by improving efficiency
  • Keep users and service desks up to date by providing news flashes and watch lists
  • Reduce training costs throughout your organization with integrated, self-help knowledge

© Copyright metaWEAVE 2016 | interweaves business processes with IT systems