Service Request Management

Improve customer satisfaction and service desk efficiency ratings while reducing support costs

Give users more control over service requests by providing self-service options and automated request fulfillment

This product provides:

  • An intuitive self-help portal of published IT and non-IT service offerings
  • Easily configurable service request creation and fulfillment processes
  • Complete integration with BMC Remedy IT Service Management and the BMC Atrium CMDB
  • Built-in knowledge search and password reset capabilities
  • Flexible workflow approval options

With BMC Service Request Management, you will:

  • Reduce costs through automation
  • Increase customer satisfaction ratings
  • Improve consistency and quality of service by applying service levels to fulfillment processes
  • Improve processing efficiency of user service requests
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