services

  Business Process Optimisation

Business process re-engineering (BPR) at metaWEAVE began as a technique to help organisations fundamentally rethink how they do their work in order to dramatically improve customer service, cut operational costs, and become world-class competitors. We can do this for you as well.

IT Infrastructure Management

Ensuring system availability and connecting our world through convergence.

IT Service Management

With Business Service Management (BSM), technologies and IT Service Management processes are executed efficiently to deliver new services that create more business value while supporting existing services at lower cost. Organizations around the world and in every industry are using BSM to reduce the cost of running IT, increase business impact, improve quality of service, manage risk, and provide transparency to business stakeholders.

Service Oriented Architecture and Systems Integration

The right information, in the right place, at the right time, with the right context will change your company into a competitive force to be reckoned with. At metaWEAVE we place a keen focus on the Event Driven Business.

Telecommunications

The solution for both experienced providers and hungry upstarts is the adoption of industry best practices. Standard frameworks, used as filters for network decision making, are a very effective way to build a future-proof infrastructure.

Cloud Lifecycle Management

metaWEAVE has a very pragmatic approach to Cloud Services. Although we have our head in the clouds, we keep our feet firmly on the ground. We realign and manage your existing underutilised infrastructure to create a platform from which you can provide common business services using shared resources. We then strategically mature our clients from Infrastructure as a Service, utilising Service Platforms to eventually providing or utilising Services in the Cloud.

Custom Business Applications

metaWEAVE has developed numerous custom business applications through the years to add value to your current application suite, and/or the BMC IT Service Management suite and other BMC products.

Asset Lifecycle Management

Lower physical asset movement costs, improve inventory management, build topology relationships and improve your return on investment with a metaWEAVE Barcode Scanning Solution. As an add-on service, metaWEAVE can facilitate the acquisition and printing of high quality, durable Barcode labels. Automate technology asset configuration, to enable decisions based on your most current data, with BMC Asset Management, part of the BMC IT Service Management Suite. You can manage the entire lifecycle of your IT assets — from procurement through retirement.

Operational Workforce Management

The Operational Workforce Management (OWFM) solution has the capability to plan and dispatch service personnel and vehicles with the correct bootstock to customer locations in a scheduled manner. Technicians are equiped with smart mobile devices to view, update and close assigned work orders. This ensures consistent business and service processes with continuous visibility click to see video.

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