IT Service Management

With Business Service Management (BSM), technologies and IT Service Management processes are executed efficiently to deliver new services that create more business value while supporting existing services at lower cost. Organizations around the world and in every industry are using BSM to reduce the cost of running IT, increase business impact, improve quality of service, manage risk, and provide transparency to business stakeholders.
  • Simplify and apply standard processes across your IT organization
  • Use automation to get work done more efficiently across mainframe and distributed environments
  • Plan, manage, and execute projects and activities based on business priorities
  • Make better, fact-based decisions


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